Senior IT Engineer

About the role

We are looking for a Senior IT Engineer to deliver both day-to-day IT support and key IT improvement projects across TAC Healthcare.

The role supports internal and external stakeholders, negotiates with and manages providers, and works with the organisation’s security and support teams to deliver a high-quality service in compliance with ISO standards.

You will lead the TAC IT team in supporting the business’s infrastructure, network, data, communications, hardware and software across its sites, while managing third-party providers to deliver quality services to staff and customers.

What you will do

• Lead, coach and develop the TAC IT team to deliver high-quality day-to-day IT support and services.
• Act as the escalation point for IT support, diagnosing and resolving complex issues and leading major incidents through to post-incident review.
• Deliver key IT projects and improvements from scoping through to handover, on time and on budget.
• Manage third-party providers, monitoring SLA performance and negotiating contracts.
• Oversee the administration, patching and security of core systems, including Microsoft 365 and networks.
• Conduct cyber risk assessments, implement mitigations, and maintain and regularly test backup, recovery and business continuity processes.
• Source, purchase, install, configure and maintain software and hardware.
• Manage key business software, licences, updates and contracts.
• Design, develop, implement and coordinate IT systems, policies and procedures that meet ISO standards and data protection requirements.
• Audit internal systems and report on findings that support business objectives.
• Identify inefficiencies and opportunities where IT can add value.
• Build relationships with key stakeholders to ensure IT remains engaged with business plans and strategies.
• Maintain and update internal technical documentation, procedures and knowledge base articles.
• Protect the confidentiality, integrity and availability of company, customer and health data in line with company policy and data protection law.
• Help end users reduce avoidable IT incidents and outages through how they use IT equipment.
• Represent the TAC Healthcare IT department professionally at all times.

This is not an exhaustive list of duties. All members of TAC Healthcare IT may be required to carry out additional reasonable tasks appropriate to their role and capability.

All members of staff are required to participate in appraisals, self-development, and mandatory and statutory training.

About you

Essential

You will have:

• A degree in Information Technology, Computer Science or a related discipline, or equivalent practical experience.
• A minimum of 3 years’ experience in a relevant IT engineering or support role at a comparable level.
• Strong working knowledge of Microsoft 365, including user, licence and device administration.
• Excellent knowledge of computer hardware, software and network systems.
• Strong knowledge of structured troubleshooting practices.
• Expertise in data management, data governance and IT security practices, including cyber risk assessment.
• Experience managing third-party suppliers.
• Experience delivering IT projects.

Desirable

• Relevant certifications, for example ITIL, Microsoft 365 or CompTIA Security+.
• Experience working to ISO 27001, Cyber Essentials or a similar information security framework.
• Experience leading or mentoring IT support staff.
• Experience working within a healthcare or other regulated environment.

Skills and attributes

You will have:

• Excellent verbal and written communication skills, with the ability to explain technical matters clearly to non-technical colleagues and customers.
• Strong prioritisation and organisational skills, with the ability to manage competing demands.
• Strong attention to detail and thoroughness.
• Strong analytical and problem-solving skills, with a strategic approach to planning and improvement.
• Leadership ability, with the ability to coach, motivate and develop others.
• A flexible and adaptable approach, with the ability to work comfortably with change.
• The ability to act independently and proactively, taking ownership of issues through to resolution.
• A professional, tactful and discreet approach, particularly when handling confidential information.
• A commitment to high standards and to the quality and impact of the service provided.

This job description should be taken as a general guide and TAC Healthcare reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.

What’s in it for you

• Private Medical Insurance.
• Company Pension Scheme.
• Enhanced Annual Leave.
• Parental Leave.
• On-site Parking.
• Employee Assistance Programme, including health, wellbeing and financial support.
• Company Sick Pay Scheme.
• Enhanced Maternity Leave.
• Family and Friends discount on TAC Healthcare services.
• Opportunities for ongoing professional development and progression within occupational health.