About the role
TAC Healthcare has a portfolio of clients across multiple industries, with a strong focus on the Energy sector.
We are looking for an Account Manager to develop and maintain strong client relationships, retain existing business and maximise the commercial potential of an assigned portfolio.
The role includes developing account plans, identifying opportunities for selling and service expansion, monitoring account performance and ensuring TAC Healthcare delivers measurable value to clients.
You will need a strong understanding of B2B client relationships and complex organisational structures, with the ability to engage effectively with stakeholders at operational, management and senior levels. You will also be responsible for understanding contractual commitments, commercial risks and opportunities, and working collaboratively with internal teams to ensure client expectations are met.
What you will do
- Effectively manage a portfolio of client accounts, building relationships across stakeholder groups including HR, HSE, Offshore Operations and Supply Chain.
- Identify opportunities to tailor TAC Healthcare’s products and services to client requirements, ensuring proposed solutions deliver value while remaining commercially viable.
- Track performance metrics using TAC Healthcare’s iOH health management system.
- Build a portfolio of metrics and dashboards within iOH to provide client analytics.
- Actively promote the adoption and effective use of iOH, demonstrating how its reporting and analytical capabilities can support client decision-making and highlight the value of TAC Healthcare’s services.
- Maximise organic growth opportunities in line with budget objectives.
- Understand key market competitors and demonstrate the ability to differentiate TAC Healthcare’s services.
- Work collaboratively with other Account Managers and Business Development on opportunities including renewals, tenders, up-selling and cross-border sales.
- Undertake project work or other reasonable duties as requested by the Head of Account Management.
- Become proficient with company systems and processes, particularly iOH and Monday.com, within three months of joining the company.
- Take ownership of client issues and complaints, ensuring timely communication, appropriate escalation and coordination of corrective actions to achieve resolution and prevent recurrence.
About you
You will have:
- Strong communication skills, with the ability to articulate client needs and negotiate terms.
- Analytical skills, with the ability to interpret market trends and client data.
- Strong relationship management skills and the ability to build long-term partnerships based on trust and rapport.
- Working knowledge of HSE regulatory compliance requirements.
- Experience developing engagement strategies and managing complex accounts.
- The ability to develop, manage and progress sales opportunities.
- Excellent verbal and written communication skills.
- A creative and innovative approach, with the ability to use your own initiative.
- Strategic thinking and critical judgement.
- A strong customer focus, working effectively with both internal and external customers.
- Technical or functional expertise in occupational or industrial hygiene would be beneficial, although training can be provided.
You will also need to be willing to travel to client sites and other TAC Healthcare locations as required, with flexibility to support project requirements including occasional overtime where necessary. The role may also vary in line with client requirements.
What’s in it for you
- Private Medical Insurance
- Company Pension Scheme
- Enhanced Annual Leave
- Parental Leave
- Employee Assistance Programme, including health, wellbeing and financial support
- Company Sick Pay Scheme
- Enhanced Maternity Leave
- Family and Friends discount on TAC Healthcare services
